Terms of Use

MAAS Education Technology JSC — Service Policy, published 23 June 2025.

These Terms govern how MAAS Education Technology JSC ("MAAS", "we", "us") and the student ("customer", "you") work together on every order. By placing an order or using any MAAS service, you accept these terms.

1 · Scope

This Service Policy applies to all services provided by MAAS, including:

• Essay — Essay, Assignment, Research Paper, Research Report (High School to Master's).
• Vietnamese Essay — long-form academic writing in Vietnamese.
• Online Exam — Online Quiz and Online Exam support.
• Dissertation — Proposal, Capstone Project, Thesis, Dissertation (Bachelor's to Master's).
• Research Project (PhD, DBA) — doctoral research advisory.
• Personal Statement — SOP, Cover Letter, Motivation Letter, Personal Statement.
• Tutoring — Tutoring (60 mins / 90 mins) and Tutoring Package.

It is binding on every MAAS customer, every employee in the Customer Relations (CR) and Order Management (OM) departments, and every Writer or Tutor ("Expert") working with MAAS.

2 · General Provisions

Feedback. During the order process, customers may give opinions and feedback on the draft, the answers, the teaching content, the schedule, or any other order-related point so the deliverable reaches the best quality. The Expert responds and proposes improvements.

Communication. Both parties communicate politely and professionally. Inappropriate behaviour from either side can interfere with on-time delivery.

Attendance. For Online Exam and Tutoring orders, the customer and the CR Department must be present at least 20 minutes before the exam or session begins, to check the connection and confirm the workflow.

Promotion offers. Customers may apply available discount codes at order confirmation.

3 · Rights & Obligations of MAAS

MAAS may:

• Charge an additional correction fee when feedback is late, subjective, out of scope, or requested too close to the deadline.
• Charge an additional 30% of one session fee when a Tutoring schedule change is notified less than 8 hours before the session, or when the customer exceeds the allowed reschedule count for their package.
• Adjust the delivery schedule based on the assignment requirements and the Expert's workload.
• Change the Expert on the order: when the current Expert cannot continue for health/personal reasons; or once when the package's committed quality cannot be met. The next Expert's profile is shared with the customer for confirmation before reassignment.
• Cancel the order without refund if the customer materially changes the brief without paying the cost difference, allows third parties to join an Online Exam, ignores Tutoring reschedule fees, or exploits the Expert's personal information.

MAAS commits to:

• Guaranteeing the quality of the deliverable according to the package chosen.
• Transferring all order-related information and materials between the Expert and the customer in both directions.
• For Online Exam — being present at least 20 minutes before the exam window opens.
• For Tutoring — arranging the trial session on time, running every session on the agreed schedule, attending random sessions for QA, scheduling make-up sessions, providing full session recordings.
• Delivering on the deadline agreed at order confirmation.
• Applying the warranty and refund policies in good faith.
• Treating customers respectfully throughout the order and the warranty period.
• Notifying the customer promptly when difficulties arise (e.g. Expert reassignment due to illness).
• Confidentiality of personal information from customers and Experts.

4 · Rights & Obligations of the Customer

Customers may:

• Request the Expert to correct and finalise the assignment during the writing process.
• Request prompt responses to inquiries.
• Request lesson plans or session content for Tutoring orders.
• Request handover of all order information and materials between the Expert and the customer.
• Request a one-time Expert change when the package's committed quality is not being met.
• For Tutoring Package — request a one-time Expert change with a legitimate reason, provided that less than half of the booked sessions have been used.
• Reschedule Tutoring sessions with a legitimate reason within the limits below:
  • 1 reschedule for packages of 5–9 sessions
  • 2 reschedules for packages of 10–14 sessions
  • 3 reschedules for packages of 15+ sessions
• Request MAAS to perform warranty obligations when the package commitment is not met.
• Receive the deliverable on time after fulfilling all obligations.

Customers must:

• Provide accurate submission deadlines and exam times in Vietnam time (GMT+7).
• Provide complete information on the exam structure, exam format, brief, and exam duration (with screenshot).
• For Online Exam — ensure the Expert can access the test, and be present at least 20 minutes before the exam starts.
• Attend Tutoring sessions on time and on the agreed schedule.
• Pay 30% of one session fee when notifying a Tutoring reschedule late, or when exceeding the allowed reschedule count.
• Pay any cost incurred when changing order information (warranty extension, deadline change, exam time change, document change, brief or outline change).
• Submit correct and complete materials per the Material Checklist before payment and order confirmation.
• Ensure materials do not reveal personal information (name, teacher name, email, contact info).
• Communicate clearly, respectfully, and free of profanity.
• Review the work carefully before requesting corrections.
• Provide answers to Expert questions during the order.
• Submit feedback and correction requests under the correct order ID and email thread.
• Consolidate feedback before sending it to the Expert.
• Submit the Expert's work exactly as delivered, without arbitrary edits.
• Send the Expert's work to the teacher for grading no later than 24 hours after receipt.
• Notify MAAS immediately when the assignment was submitted late but the teacher permits a correction or redo. MAAS will guarantee Pass grades only on redone assignments.
• Notify MAAS immediately when an assignment fails but the teacher permits a correction or redo.
• Not share personal contact information with the Expert and not exchange directly with the Expert outside the MAAS channel.
• Not disclose the deliverable to third parties.
• Read and comply with the warranty and refund policies.

5 · Disclaimer

MAAS disclaims responsibility for:

1. Order quality when the customer discloses personal information to the Expert or communicates with the Expert privately during or after the order.
2. The grade outcome of assignments, tests, or final exams for Tutoring customers.
3. Fail or Package Difference outcomes caused by the teacher discovering that the customer is using a writing service.
4. Fail or Package Difference outcomes caused by the customer disclosing the deliverable to third parties, resulting in content overlap with others.
5. Order quality when the customer arbitrarily lets others join the order process without notifying MAAS.
6. Cases when the customer is suspected or found by the school to have cheated, resulting in no grade.
7. Payment delivered to the wrong recipient account.
8. Wrong recipient bank information provided for a refund.
9. Cases of non-compliance with this Policy.

6 · Order Cancellation

During the order process, customers may cancel in these cases:

• Cancel the whole order before or after the Expert confirms taking it.
• Cancel a portion of the exam duration (when the actual exam duration is shorter than originally announced).
• Cancel due to dissatisfaction with the Expert's quality during the order process.
• Cancel due to providing the wrong submission deadline before the Expert begins.
• Cancel due to providing the wrong submission deadline while the Expert is writing.
• For phased deliveries — cancel after confirming each phase's content.

Send cancellation notices to support@maasedtech.com. The refund treatment for each case is summarised in the Refund Policy and Refund Policy Summary tables.

7 · Right to Amend

MAAS reserves the right to amend this Policy as needed without prior notice. Continued use of the Service after a published amendment constitutes acceptance of the change.

MAAS Education Technology JSC · Registration No. 0316187114 · 09:00 — 23:59 (GMT+7) · support@maasedtech.com · +84 979 422 393.