Refund Policy
MAAS Education Technology JSC — Refund regulations, published 23 June 2025.
Refunds are applied to the Standard, Premium, and Advanced packages along with attached add-ons (excluding English-to-Vietnamese translation add-on, Extend Deadline fee, and VIP/VVIP support fee). The Eco package does not include a refund commitment.
1 · Two Refund Methods
Cash by bank transfer — refunded to the customer's Vietnamese bank account in VND (or PayPal on request).
Reservation — credit the order value to offset against the customer's next order, usable within 1 year of the refund decision.
For each case below, the table specifies whether one or both methods apply.
2 · Required Evidence (for Fail / Package Difference cases)
Refund requests on Fail or Package Difference results are only accepted with the following evidence:
- The grade of the assignment.
- The teacher's feedback on quality.
- Proof that the content submitted matches the Expert's delivered work.
Provide evidence through one of three options:
Option 1 — Login access. Provide your school login (Account ID/Email, Password, Login Link). We sign in, verify the grade and feedback, then you may change your password after the refund decision.
Option 2 — Video walkthrough. A video logged into Blackboard showing your name, course name and code, the grade and breakdown across the marking rubric, the teacher's feedback, and the full content of the submitted work matching the Expert's deliverable.
Option 3 — Email evidence. A video showing the grade-notification email content, both addresses (yours and the teacher's), and the full content of the submitted work matching the Expert's deliverable.
Refund requests without valid evidence are declined. Videos must be high-resolution.
3 · Refund Process
Step 1 · Submit the request.
- Overpayment or cancellation by MAAS for lack of Expert — we contact you with the actual quote or the cancellation notice.
- Fail / Package Difference — send the result, evidence (per §2), and the receiving bank account to
support@maasedtech.com.
Step 2 · Wait for the refund decision. Review takes a minimum of 10 working days (excluding Saturdays, Sundays, and public holidays) from the date we receive complete evidence. The Reservation method takes a minimum of 15 working days.
Step 3 · Receive the refund. Approved bank-transfer refunds are paid within 5 working days. Reservation credits are confirmed by email with an expiry date.
You have up to 1 month from the refund decision to receive a bank-transfer refund. After that we no longer hold the amount.
4 · General Cases
| Case | Refund | Method |
|---|---|---|
| VIP/VVIP support fee | No refund | — |
| Extend Deadline fee | No refund | — |
| Violation of any Policy term | No refund | — |
| Suspected or detected use of a writing service / cheating | No refund | — |
| Customer exploits the Expert's personal information | No refund | — |
| Customer orders only a portion of the assignment, editing, paraphrasing, outline, or add-ons (not the whole assignment) | No refund | — |
| Customer arbitrarily edits the deliverable, affecting quality | No refund | — |
| Refund requested without valid evidence (§2) | No refund | — |
| Customer overpays | 100% of the overpayment | Reservation |
| CR Dept sends a quote higher than the actual order value (overpayment) | 100% of the overpayment | Bank transfer OR Reservation |
| Customer fails to provide complete materials, blocking the Expert | No refund | — |
| Customer adds requirements that incur cost but refuses to pay the difference | No refund | — |
5 · Order Cancellation
| Case | Refund | Method |
|---|---|---|
| MAAS cannot find an Expert and cancels | 100% of the order value | Bank transfer OR Reservation |
| Customer cancels within 24 hours of order confirmation | 100% of the order value | Reservation |
| Customer cancels one part of the exam duration | No refund | — |
| Customer cancels because MAAS missed the Expert-assignment SLA and the deadline is near | 100% of the order value | Bank transfer OR Reservation |
| Phased delivery — customer cancels after confirming each phase | Order value minus completed word count | Reservation |
| Customer cancels due to dissatisfaction with quality | Order value minus completed word count | Bank transfer OR Reservation |
| Customer cancels due to wrong submission deadline, before Expert starts | 100% of the order value | Reservation |
| Customer cancels due to wrong submission deadline, while Expert is writing | No refund | — |
6 · Results-Based Cases
| Case | Refund | Method |
|---|---|---|
| Fail · no redo allowed, or redo allowed but customer does not order redo at MAAS | 100% of the Failed order value | Bank transfer OR Reservation |
| Fail · redo allowed and customer orders redo at MAAS | 100% of the Failed order value | Reservation (toward the redo order) |
| Fail · includes presentation slide or poster grade | 50% of the order value | Bank transfer OR Reservation |
| Package Difference | 100% of the difference between the two packages | Bank transfer OR Reservation |
| Package Difference · includes presentation slide or poster | 50% of the difference | Bank transfer OR Reservation |
| Fail or Package Difference with attendance/participation grade in the total | Refund computed on the result after deducting attendance/participation | Bank transfer OR Reservation |
| Customer never sent teacher feedback during Dissertation order, resulting in Fail / Package Difference | No refund | — |
| Customer arbitrarily edited the deliverable, resulting in Fail / Package Difference | No refund | — |
| Deliverable relied on another customer's work; result is Fail / Package Difference | No refund | — |
| Customer received the Final on time but submitted late, resulting in Fail / Package Difference | Refund based on the result before late penalty | Bank transfer OR Reservation |
| Customer submitted late because the Expert sent the Final after the deadline | Refund based on the final received result | Bank transfer OR Reservation |
7 · Online Exam-Specific Cases
| Case | Refund | Method |
|---|---|---|
| Customer changes the exam time within 48–72 hours of the official exam | No refund of the original order | — (charged as a new order) |
| Customer joins late or fails to send the exam questions, blocking delivery | No refund | — |
| Customer lets someone else join the exam | No refund | — |
| Official exam duration is shorter than originally announced | Refund of the duration difference | Reservation |
8 · Essay / Dissertation / Personal Statement-Specific Cases
| Case | Refund | Method |
|---|---|---|
| Final does not use all add-ons or paid word count | Refund of the unused portion | Reservation |
| Customer changes major elements already approved by the teacher (topic name, > 40% of proposal/main content, methodology, collected data) | No refund of the original payment | — (charged as a new order) |
| Customer asks for data re-collection or re-analysis after the previous run was teacher-approved | No refund of the original payment | — (charged as a new collection/analysis cycle) |
9 · Tutoring-Specific Cases
| Case | Refund | Method |
|---|---|---|
| Customer has not used half of the booked sessions | Refund equivalent to the unused sessions | Reservation |
MAAS Education Technology JSC · Registration No. 0316187114 · support@maasedtech.com · +84 979 422 393 · 09:00 — 23:59 (GMT+7).