Terms of Use
Core service terms — responsibilities, scope and how MAAS and the student work together on each order.
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Legal & policyHelpful Details · Working Together
Everything important,
gathered transparently.
Four policies that define how MAAS protects your data, manages service expectations and keeps every step transparent.
Privacy Policy
How personal details are handled, protected and used across our services — so expectations stay clear from the start.
Open policy →Refund Policy
Conditions, timelines and review steps for refund requests — presented in a clear, student-friendly format.
Open policy →Academic Integrity
How to use model drafts the right way — for reference on structure and argumentation, never as a replacement for your own learning.
Open policy →Before you writeCommon Questions
A few common
questions.
If your answer isn't here, submit the form above or ping Zalo directly — first response in 30 minutes.
01Is the initial consultation free?
Yes — fully free. The 15-minute discovery call covers your need, our recommended approach, the commitment tier and a quote. You only commit once scope and two-way commitment are clear.
02Does MAAS keep my information confidential?
Privacy is the precondition. MAAS systems are end-to-end encrypted — we never share university names, course codes or content with third parties. Every expert signs an NDA before taking a case.
03How does the refund work?
Group A (Academic Support & Exam Support): a 100% refund if the deliverable doesn't meet the outcome target of your tier — Pass for Standard, Merit for Premium, Distinction for Advanced. Group B (Mentoring & Advisory) is a quality commitment, not a refund commitment, because outcomes depend on third parties (institution, journal, external review).
04Can I talk to my expert directly?
Yes. Once matched, you have a private channel on your dashboard — text chat, document sharing, video calls when needed. Every communication is preserved in the project workspace so you can refer back any time.
05Does MAAS take urgent cases?
Yes — the minimum deadline is 24 hours. Urgent cases carry a surcharge (10–40% depending on urgency) and depend on expert availability. The earlier the brief lands, the better the rate and the wider the choice of expert.
06What payment methods are accepted?
VN bank transfer (Vietcombank, BIDV, Techcombank), Momo, ZaloPay, or international card via an encrypted gateway. Large engagements (dissertation, thesis) can be split into 2–3 instalments — typically a 30–50% deposit with the balance due on final delivery.
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The fastest channel. Our consultants work 09:00 — 23:59 every day of the year, including Tet and weekends.