We believe in transparency. All our online exam experts hold relevant degrees and have undergone rigorous training specifically tailored to online assessments. They possess subject matter expertise and understand the dynamics of online testing environments. MAAS would be happy to discuss your specific online exam needs and provide references from satisfied clients who successfully navigated their online assessments with our expert guidance.

1. Writers Information

Right from the recruitment stage, MAAS has constantly searched for the brightest candidates - Writers at MAAS are Bachelors, Masters, and Doctors with excellent professional qualifications and many years of experience in the field of writing service to ensure the quality of service provided to customers is always optimal. In addition, MAAS always encourages its team of experts to continuously research, practice skills, and improve their own knowledge to constantly develop and constantly innovate.

All Writers applying to MAAS must complete writing tests and assignments that are examined and evaluated by our team of Quality Assessment (QAs) experts. If Writers pass the competency assessment tests, we will check their personal information, login information and authorize work on a few pre-orders. QAs monitor a writer's work for a certain period of time and ultimately decide whether the writer is worthy of cooperation or not.

2. Can you talk to the person in charge of your article?

You cannot communicate directly with the writers, but for any information or updates about the article as well as editing requests for your article, you can email us via support@maas.vn. By using email when ordering articles, the customer service department at MAAS can transfer information as well as update writers with your wishes and needs for the best completed article.

If there is any feedback from the writers, we will immediately notify you, to ensure that your article is done in the best way.

3. Can you share document files with your writers?

MAAS encourages you to share all references, lecture slides, and all information related to your article with writers. This information will help writers write your writing in the most accurate and complete way so that your Assignment, Essay, Dissertation, and Online test can get the best score.

Besides, you can also share your login account to the school's system so that our writers can grasp the teacher's lecture slides as well as information about the lesson fully and quickly. Logging into the school system also helps writers to look up academic standard documents specifically for articles on the school's online library system. And you can rest assured that we are committed to protecting your and writer's information which is a prerequisite that MAAS has implemented over the past 8 years!

4. Can you choose your own writers?

This is the question that many customers are most interested in, but you cannot choose a writer at MAAS. For each MAAS order, we proactively select writers who are qualified, have professional qualifications, and match the committed score. Besides, if you are a new customer ordering at MAAS for the first time, our Order Control department will randomly select writers for you while still ensuring the criteria are consistent with the article and points package you choose.

MAAS does have a refund policy that outlines the specific circumstances under which they may issue a refund for your order. Here's a summary of the key points:

Refunds are offered in the following cases:

• Significant delays: If MAAS fails to deliver your papers by the agreed-upon deadline due to their own fault, you may be eligible for a full or partial refund depending on the extent of the delay.
• Non-compliance with instructions: If your paper does not meet your specific instructions or professor's requirements due to MAAS's negligence, you may be eligible for a partial refund.
• Technical issues: If technical issues on MAAS's end prevent you from accessing your order or communicating effectively with your expert, you may be eligible for a partial refund depending on the severity of the issue.

Refunds are not offered in the following cases:

• Change of mind: If you simply decide you no longer need your paper or change your mind about the topic after placing your order, you will not be eligible for a refund.
• Poor academic performance: If your paper receives a low grade due to your own inadequate research, analysis, or writing skills, MAAS will not issue a refund.
• Late submission: If you fail to submit your paper on time, it may affect the grade on your academic paper and you will not be eligible for a refund.

Important notes:

• To be eligible for a refund, you must submit a formal request to MAAS within a specific timeframe after receiving your grades.
• The final decision on whether or not to issue a refund rests with MAAS, and our decision is based on our assessment of the specific circumstances of your case.
• It's always a good idea to carefully review MAAS's refund policy before placing your order. You can find the full policy details on our website.

MAAS Education Technology Joint Stock Company was established on March 9, 2020, with business registration certificate number 0316187114 issued by the Department of Planning and Investment of Ho Chi Minh City. Ms. Do Mai Anh serves as the legal representative.

Our headquarters are located at Lake view 1 No. 19 To Huu, Thu Thiem Ward, Thu Duc City, Ho Chi Minh City.

The story of MAAS began in 2015 with the launch of Mai Anh Assignment focusing on the Vietnamese market. Within two years, by 2017, we expanded to Australia, the UK, Singapore, and others. By then, we had completed over 5,000 assignments and garnered more than 2,000 customers across Vietnam, Australia, the UK, Canada, and other markets.

In 2019, we underwent official legal registration and adopted the name MAAS Education Group. We subsequently experienced rapid growth, establishing collaborations with over 100 global partners and building a dedicated in-house Quality Control team.

In 2020, we refined our brand name to MAAS Education Technology and launched our Online Test service. Today, MAAS Education Technology stands as a leading educational organization, providing professional writing services to over 30000 students worldwide.

As a registered company with clear legal documentation, MAAS Education Technology operates with full legal compliance.

We understand how important it is for our expert to fully grasp your specific requirements for your academic papers. Here are a few ways you can ensure clear communication and collaboration with your assigned expert.

Additional Resources:

Rubric Upload: 

• If you have a detailed rubric provided by your professor, you can upload it within your order so our expert can ensure the paper aligns with all the specific criteria.
• Sample Paper Submission: If you have any specific examples of papers that you admire or want our expert to resemble, you can share them with our expert for reference.

Open Communication:

• Proactive feedback: We encourage you to provide feedback throughout the writing process. Once our expert sends you an outline, drafts, or sections of the paper, you can share your thoughts and ask for any adjustments to ensure it meets your expectations.
• Revision requests: We offer revisions so you can feel confident that the final paper is exactly what you need. Don't hesitate to ask for changes until you're completely satisfied.

Transparency and Support:

• Meet our expert: In some cases, MAAS may also be able to arrange a brief direct communication via Google Docs or call between you and our expert to discuss the project in more detail. This can be especially helpful for complex assignments or if you have specific concerns.
• Customer Support: Our customer relations team act as a bridge between you and our expert, ensuring all questions and information about the overall process are relayed efficiently