Overview & Scope


Overview


MAAS Education Technology JSC (“MAAS") always puts the interests of the customer first. Anyone who uses MAAS’s services is treated fairly and with respect by our dedicated and professional team.

We are committed to providing you with the best services and setting strict standards for customer service. We will solve any arising problems during the order process as well as quality problems according to the process and regulations announced in the customer policy.

In this Essay and Research Paper Service Policy (“Policy”), customers will find detailed information on the order cancellation process, extend deadline policy, correction request policy, warranty policy and refund policy for orders under the Essay, Assignment, Research Paper and Research Report service (referred to as “Essay and Research Paper”).

Please read the Policy carefully before placing an order to use MAAS’s Essay and Research Paper service (“Service”).

When customers use MAAS’s Essay and Research Paper service, it means that they have accepted and agreed to comply with the terms and conditions set out in this Policy. MAAS reserves the right to change and modify this Policy as necessary without prior notice. Customers continue to use the Service after the revised Policy is published and enforced means that you accept these changes.


Scope


This Policy applies to

  1. All employees of the Customer Service Department (“CS”) and Order Control Department (“OC”) at MAAS Education Technology Joint Stock Company.
  2. All customers order Essay and Research Paper Services at MAAS Writing Service belonging to MAAS Education Technology Joint Stock Company.
  3. All writers are working at MAAS Education Technology Joint Stock Company.

General Terms & Conditions


1.1 General Provisions for Essay and Research Paper Service


Feedback: During the order process, customers have the right to give opinions and feedback on the content of the paper so that the assignment can achieve the best quality. The writer is responsible for responding to, reviewing the customer’s feedback, and making suggestions to improve the quality of the assignment.

Communication: The parties communicate politely, and professionally, respect each other, do not use obscene language, and offend the recipient. The quality of the client’s assignment is being prioritized. Any inappropriate behaviour from either party may interfere with the completion of the order. 

Discount/Promotion Offer: The customer has the option to use a discount code on Essay and Research Paper orders.


1.2 Regulations on Information Security

  1. We only use personal data provided by customers including student code and login password to collect necessary information and documents for writing the assignment and completing the order. By agreeing to provide documents and personal information to us, you have consented to MAAS’s use of them. This personal information will not be transferred to third parties or used for other purposes without your consent or as permitted by law or professional standards.
  2. The documents that the customers send to us will be transferred to the writer for the purpose of writing the assignment with the best quality. To ensure confidentiality, please check and remove all personal information in the document before sending it to us (including teacher information, class, student ID, email address and phone number).
  3. All personal information of the writer is kept confidential by the company during the order process and after the order is completed. Customers are obliged not to provide their personal information, to exploit the writer’s personal information and to discuss privately with the writer during the writing process and after the writing is completed.

1.3. Disclaimer


The company will disclaim any responsibility for the following cases:

  1. Related to the quality of assignments for all customer’s orders when the customer discloses personal information to the writer, exploits the writer’s personal information and communicates privately with the writer during the order process and after completing the assignments.
  2. The assignment is Fail or in Package Difference case because the teacher discovers that the customer is using a writing service.
  3. The assignment is Fail or in Package Difference case because the customer discloses the content of the article to a third party, causing the article to have duplicate content with others.
  4. The customer sends the payment to the wrong recipient’s bank account information.
  5. The customer sends the wrong bank information of the recipient to receive the refund.
  6. Customers do not comply with the instructions, content and regulations in this policy.

1.4. Rights and Obligations of the Company

1.4.1. The Company has the following rights:

  1. Refuse to edit the assignment in the following cases:
  • The feedback is not sent on time.
  • The feedback is subjective, unclear and emotional.
  • The feedback contains additional requirements that were not included in the original document that the customer provided.
  • The feedback is sent close to the submission deadline, or edited in the short time causing the writer not to have enough time to write.
  • The quality of the assignment assessed by the writer and the Quality Control Department has achieved enough grades according to the package commitment without the need for further adjustments.
  1. Adjust the submission time, or submit only once before the deadline depending on the requirements of the topic or the teacher, the complexity of the assignment, and the writer’s working schedule.
  2. Designate the appropriate writer to fulfill the order and change the assigned writer when the previous writer cannot continue to receive the order due to health or personal reasons.
  3. Designate the appropriate writer only once when the previously assigned writer's work does not meet the quality of the package commitment and the order still has time to operate. The company will send the customer the next writer’s profile in advance to get the customer’s confirmation before assigning the order to the new writer.
  4. Cancel the order and do not refund in the following cases:
  • If the customer adds documents that affect the content of the article after the writer has written the assignment. In case the writer agrees to revise the writing according to the new document within the specified time, we will notify the incurred fees corresponding to the edited content and the urgent fee (if any).
  • When the customer needs to change the order information (extend the warranty period, submission time, change the topic, outline and change documents), but do not perform any payments for the costs incurred to continue operating the order.
  • When the customer sends the document late, affecting the writing time of the writer, but does not pay the incurred costs to continue operating the order.
  • When the assignment fails or is in the Package Difference case if the customer sends missing documents according to the required document list (Material Checklist), affecting the quality of the assignment.
  • Detect the customer exploiting personal information or communicating privately with the writer.
  1. Do not refund when the assignment fails or is in the Package Difference case if
  • The customer received the writer’s work before the submission deadline but submitted the work after the submission deadline.
  • The customer requests the writer to correct the writing according to personal opinions, affecting the quality of the assignment.
  • The customer does not provide proof that includes the grade and the teacher’s feedback.
  • The writer has to rely on another customer’s work to write and the quality of the article is evaluated based on factors related to this customer’s writing part.
  1. Do not apply the warranty, no refund and stop the order when the customer violates one of the terms specified in this Policy.


1.4.2. The Company has the following obligations:

  1. Commit to guaranteeing the quality of the assignment according to the commitment of the service package that the customer has chosen.
  2. Make sure to perform the order for the customer within the agreed time when confirming the order.
  3. Commit to providing good essay and research paper quality and achieving the commitment of the service package that the customer has chosen.
  4. Strictly follow the warranty policy and refund policy when the order does not guarantee the quality as promised in the service package and the customer provides enough evidence according to the specified conditions.
  5. Commit to treating customers respectfully and professionally throughout the order process and after completing the assignment to the end of the warranty period.
  6. Timely notice in difficult situations that occur during the order fulfillment process such as: changing the writer to execute the order due to the original writer’s illness or unexpected personal problems.
  7. Ensure transparency and fairness in the interests of the customer and the writer during the order fulfilment process, and after the assignment is completed until the warranty period expires.
  8. Confidentially of personal information provided by customers and writers during the order fulfilment process and after the order is finished.


1.5. Rights and Obligations of Customers

1.5.1. Customers have the following rights:

  1. Request the writer to correct and complete the assignment when not satisfied with the quality of the article during the writing process.
  2. Request the writer to respond promptly to all questions related to the client’s inquiries during the writing process.
  3. Request the company to change the writer only once when the order does not meet the quality for the package commitment. The company will send the customer the next writer’s profile to get the customer’s confirmation before officially assigning the order to the new writer.
  4. Request the company to perform the warranty obligations when the order does not guarantee the quality as the commitment of the service package that the customer has chosen.
  5. Receive assignments on time after fulfilling all obligations.

1.5.2. Customers have the following obligations:

  1. Provide the exact date and time of the submission deadline in the Vietnam time zone (GMT +7).
  2. Perform the payment for costs incurred when there is a need to change the order information such as extending the warranty period, and submission time, changing documents, and changing topics and outlines.
  3. Ensure sending correct and complete required documents according to the Material Checklist before making the payment and confirming the order.
  4. Ensure documents do not reveal personal information such as personal name, teacher name, email address, customer contact information and so on.
  5. Ensure the content of exchanged emails, messages, assignment requirements, and comments to all MAAS staff as well as to the writer are clear, detailed, understandable, respectful and free of profanity, and derogatory to the recipient.
  6. Carefully check the assignment before giving feedback and requesting corrections.
  7. Ensure feedback and correction requests are sent in the correct order number and email subject of the order.
  8. Summarize all feedback and correction requests before sending the writer to avoid wasting time exchanging between the parties, affecting the quality and time of doing the assignment.
  9. Ensure sending the correct writer’s work when submitting it to the teacher for feedback on the assignment’s quality.
  10. Ensure sending the writer’s work to the teacher for feedback on the quality of the work no more than 01 days (24 hours) after receiving the writer’s work.
  11. Notify immediately when placing an order for an assignment that has been delayed but the teacher allows to correct and redone the work. We will not guarantee grades for late orders and will only guarantee Pass grades for redone assignments.
  12. Notify immediately when placing an order of an assignment that has failed but the teacher allows to correct and redo the work with 01 of 02 following cases:
  • The assignment done by the company failed and had to be redone for the customer.
  • The assignment done by the customer failed and an order to redo the assignment is placed at MAAS.

We will apply the warranty and grade commitment based on the marking rubric for resit prescribed by each institution and country.

  1. Do not provide personal information to the writer and discuss the writer privately, and do not exploit the personal information of the writer during the test and after the test is completed.
  2. Do not disclose the content of the work to a third party, affecting the teacher’s assessment of the assignment’s quality.
  3. Read carefully and strictly comply with the provisions of the warranty policy and refund policy with the Company’s Essay and Research Paper Service.