Essay and Research Paper Policy

Overview & Scope

Overview

MAAS Education Technology JSC (“MAAS”) always puts the interests of the customer first. Anyone who uses MAAS’s services is treated fairly and with respect by our dedicated and professional team.

We are committed to providing you with the best services and setting strict standards for customer service. We will solve any arising problems during the order process as well as quality problems according to the process and regulations announced in the customer policy.

In this Essay and Research Paper Service Policy (“Policy”), customers will find detailed information on the order cancellation process, extend deadline policy, correction request policy, warranty policy and refund policy for orders under the Essay, Assignment, Research Paper and Research Report service (referred to as “Essay and Research Paper”).

Please read the Policy carefully before placing an order to use MAAS’s Essay and Research Paper service (“Service”).

When customers use MAAS’s Essay and Research Paper service, it means that they have accepted and agreed to comply with the terms and conditions set out in this Policy. MAAS reserves the right to change and modify this Policy as necessary without prior notice. Customers continue to use the Service after the revised Policy is published and enforced means that you accept these changes.

Scope

This Policy applies to

1. All employees of the Customer Service Department (“CS”) and Order Control Department (“OC”) at MAAS Education Technology Joint Stock Company.
2. All customers order Essay and Research Paper Services at MAAS Writing Service belonging to MAAS Education Technology Joint Stock Company.
3. All writers are working at MAAS Education Technology Joint Stock Company.

General Terms & Conditions

General Provisions for Essay and Research Paper Service

Feedback: During the order process, customers have the right to give opinions and feedback on the content of the paper so that the assignment can achieve the best quality. The writer is responsible for responding to, reviewing the customer’s feedback, and making suggestions to improve the quality of the assignment.

Communication: The parties communicate politely, and professionally, respect each other, do not use obscene language, and offend the recipient. The quality of the client’s assignment is being prioritized. Any inappropriate behaviour from either party may interfere with the completion of the order. 

Discount/Promotion Offer: The customer has the option to use a discount code on Essay and Research Paper orders.

Regulations on Information Security

1. We only use personal data provided by customers including student code and login password to collect necessary information and documents for writing the assignment and completing the order. By agreeing to provide documents and personal information to us, you have consented to MAAS’s use of them. This personal information will not be transferred to third parties or used for other purposes without your consent or as permitted by law or professional standards.
2. The documents that the customers send to us will be transferred to the writer for the purpose of writing the assignment with the best quality. To ensure confidentiality, please check and remove all personal information in the document before sending it to us (including teacher information, class, student ID, email address and phone number).
3. All personal information of the writer is kept confidential by the company during the order process and after the order is completed. Customers are obliged not to provide their personal information, to exploit the writer’s personal information and to discuss privately with the writer during the writing process and after the writing is completed.

Disclaimer

The company will disclaim any responsibility for the following cases:

1. Related to the quality of assignments for all customer’s orders when the customer discloses personal information to the writer, exploits the writer’s personal information and communicates privately with the writer during the order process and after completing the assignments.
2. The assignment is Fail or in Package Difference case because the teacher discovers that the customer is using a writing service.
3. The assignment is Fail or in Package Difference case because the customer discloses the content of the article to a third party, causing the article to have duplicate content with others.
4. The customer sends the payment to the wrong recipient’s bank account information.
5. The customer sends the wrong bank information of the recipient to receive the refund.
6. Customers do not comply with the instructions, content and regulations in this policy.

Rights and Obligations of the Company

The Company has the following rights:

1. Refuse to edit the assignment in the following cases:

• The feedback is not sent on time.
• The feedback is subjective, unclear and emotional.
• The feedback contains additional requirements that were not included in the original document that the customer provided.
• The feedback is sent close to the submission deadline, or edited in the short time causing the writer not to have enough time to write.
• The quality of the assignment assessed by the writer and the Quality Control Department has achieved enough grades according to the package commitment without the need for further adjustments.

2. Adjust the submission time, or submit only once before the deadline depending on the requirements of the topic or the teacher, the complexity of the assignment, and the writer’s working schedule.
3. Designate the appropriate writer to fulfill the order and change the assigned writer when the previous writer cannot continue to receive the order due to health or personal reasons.
4. Designate the appropriate writer only once when the previously assigned writer’s work does not meet the quality of the package commitment and the order still has time to operate. The company will send the customer the next writer’s profile in advance to get the customer’s confirmation before assigning the order to the new writer.
5. Cancel the order and do not refund in the following cases:

• If the customer adds documents that affect the content of the article after the writer has written the assignment. In case the writer agrees to revise the writing according to the new document within the specified time, we will notify the incurred fees corresponding to the edited content and the urgent fee (if any).
• When the customer needs to change the order information (extend the warranty period, submission time, change the topic, outline and change documents), but do not perform any payments for the costs incurred to continue operating the order.
• When the customer sends the document late, affecting the writing time of the writer, but does not pay the incurred costs to continue operating the order.
• When the assignment fails or is in the Package Difference case if the customer sends missing documents according to the required document list (Material Checklist), affecting the quality of the assignment.
• Detect the customer exploiting personal information or communicating privately with the writer.

6. Do not refund when the assignment fails or is in the Package Difference case if

• The customer received the writer’s work before the submission deadline but submitted the work after the submission deadline.
• The customer requests the writer to correct the writing according to personal opinions, affecting the quality of the assignment.
• The customer does not provide proof that includes the grade and the teacher’s feedback.
• The writer has to rely on another customer’s work to write and the quality of the article is evaluated based on factors related to this customer’s writing part.

7. Do not apply the warranty, no refund and stop the order when the customer violates one of the terms specified in this Policy

The Company has the following obligations:

1. Commit to guaranteeing the quality of the assignment according to the commitment of the service package that the customer has chosen.
2. Make sure to perform the order for the customer within the agreed time when confirming the order.
3. Commit to providing good essay and research paper quality and achieving the commitment of the service package that the customer has chosen.
4. Strictly follow the warranty policy and refund policy when the order does not guarantee the quality as promised in the service package and the customer provides enough evidence according to the specified conditions.
5. Commit to treating customers respectfully and professionally throughout the order process and after completing the assignment to the end of the warranty period.
6. Timely notice in difficult situations that occur during the order fulfillment process such as: changing the writer to execute the order due to the original writer’s illness or unexpected personal problems.
7. Ensure transparency and fairness in the interests of the customer and the writer during the order fulfilment process, and after the assignment is completed until the warranty period expires.
8. Confidentially of personal information provided by customers and writers during the order fulfilment process and after the order is finished.

Rights and Obligations of Customers

Customers have the following rights:

1. Request the writer to correct and complete the assignment when not satisfied with the quality of the article during the writing process.
2. Request the writer to respond promptly to all questions related to the client’s inquiries during the writing process.
3. Request the company to change the writer only once when the order does not meet the quality for the package commitment. The company will send the customer the next writer’s profile to get the customer’s confirmation before officially assigning the order to the new writer.
4. Request the company to perform the warranty obligations when the order does not guarantee the quality as the commitment of the service package that the customer has chosen.
5. Receive assignments on time after fulfilling all obligations.

Customers have the following obligations:

1. Provide the exact date and time of the submission deadline in the Vietnam time zone (GMT +7).
2. Perform the payment for costs incurred when there is a need to change the order information such as extending the warranty period, and submission time, changing documents, and changing topics and outlines.
3. Ensure sending correct and complete required documents according to the Material Checklist before making the payment and confirming the order.
4. Ensure documents do not reveal personal information such as personal name, teacher name, email address, customer contact information and so on.
5. Ensure the content of exchanged emails, messages, assignment requirements, and comments to all MAAS staff as well as to the writer are clear, detailed, understandable, respectful and free of profanity, and derogatory to the recipient.
6. Carefully check the assignment before giving feedback and requesting corrections.
7. Ensure feedback and correction requests are sent in the correct order number and email subject of the order.
8. Summarize all feedback and correction requests before sending the writer to avoid wasting time exchanging between the parties, affecting the quality and time of doing the assignment.
9. Ensure sending the correct writer’s work when submitting it to the teacher for feedback on the assignment’s quality.
10. Ensure sending the writer’s work to the teacher for feedback on the quality of the work no more than 01 days (24 hours) after receiving the writer’s work.
11. Notify immediately when placing an order for an assignment that has been delayed but the teacher allows to correct and redone the work. We will not guarantee grades for late orders and will only guarantee Pass grades for redone assignments.
12. Notify immediately when placing an order of an assignment that has failed but the teacher allows to correct and redo the work with 01 of 02 following cases:
    • The assignment done by the company failed and had to be redone for the customer.
    • The assignment done by the customer failed and an order to redo the assignment is placed at MAAS.
    • We will apply the warranty and grade commitment based on the marking rubric for resit prescribed by each institution and country.
13. Do not provide personal information to the writer and discuss the writer privately, and do not exploit the personal information of the writer during the test and after the test is completed.
14. Do not disclose the content of the work to a third party, affecting the teacher’s assessment of the assignment’s quality.
15. Read carefully and strictly comply with the provisions of the warranty policy and refund policy with the Company’s Essay and Research Paper Service.

Regulations on Cancellation of Essay and Research Paper

During the order fulfilment process, the customers have the right to cancel the order when they do not want the company to continue to support their Essay and Research Paper orders in the following cases:

• Cancelling due to no writer for the order or before the writer’s confirmation to do the order.
• Cancelling due to dissatisfaction with the quality of the writer’s work during the order process.
• Cancelling due to providing a wrong submission deadline when the writer has not started the
  work.
• Cancelling due to providing a wrong submission deadline when the writer is writing the work.
• The order is delivered according to the progress of each part, the customer cancels the order
  after confirming the content of each part.

For cancellation requests, customers need to email us about their decision via email of the Customer Relations Department: support@maasedtech.com. Please note that the order value will not be refunded in cash once the customer submits the cancellation decision. We will apply for the refund by the reservation method or will not apply the refund policy in these cases (see “General Warranty and Refund Policy” for more details).

Warranty Policy

General Provisions

The warranty policy includes provisions on the time, duration and limitations of the warranty. The warranty policy is applied to 03 packages including Standard, Premium and Advanced along with add-ons attached to the order (except for the add-on of translating from English to Vietnamese, Extend Deadline and VIP/VVIP support).
The detailed information of each case applying the warranty policy is stated in the Section “General Warranty and Refund Policy”.

Warranty Period

• The warranty time is calculated from the submission deadline announced by the customers or the date the customer wants to receive the final version of the assignment before the submission deadline.
• The warranty period: 45 days.

Warranty Limitations

During the warranty period stated in Article 3.2, customers have the right to request us to guarantee the quality of the assignment through the following forms:

• Edit the assignment according to the feedback of the teacher or customer.
• Redo the entire assignment when the result is a Fail or in the Package Difference case and the customer is allowed to resubmit the work.
• Refund when the result is a Fail or in the Package Difference case.
• Request to reserve and use the order value to offset for the next 01 order in some cases
  specified in the refund policy.

After the warranty period, we will release liability for claims arising from the warranty of test quality and the orders.

Regulations on Extension of Deadline

General Provisions

The customer has the right to request an extension of the submission deadline within the following 02 time periods:

• From the date the Customer Relations Department sends the Order Confirmation email to the customer to the date of receiving the Final.
• Within 30 days after receiving the Final version of the assignment.

During the above periods, the customer has only 01 time to send the request to extend the submission deadline and change the warranty starting time for free. With the next requests during this period, the order will incur an additional fee, named as “Extend Deadline”.
After the above periods, the company will not accept and disclaim all responsibility for any customer’s requests to extend the submission deadline. The arising after the above period will be charged as a new order.
The deadline extension regulation applies to all service packages of MAAS (Eco, Standard, Premium, and Advanced), including orders with add-ons and discount/promotion codes applied.

Regulation of Maximum Deadline Extension Time

The time of extending the deadline does not exceed 30 days from the originally announced submission deadline. After the deadline extension ends, the company will no longer perform the obligation to edit the assignment for the customer.

For example, if the originally announced submission deadline is August 01, 2023, and the customer wants to extend the deadline to September 30, 2023, it can only be moved up to August 31, 2023. The company will send the final version of the assignment to the customer in advance and start the warranty period from this date.

Extend Deadline Fee

1. The customers will be free to extend the deadline for the first time to notify the extension within the period specified in Article 4.1.
2. The customers are not entitled to waive an Extend Deadline fee in the following cases:

• Has been extended for free once within the period specified in Article 4.1.
• Submit a request for correction after the submission deadline originally announced or
  after the new extended submission deadline.

Regulations on Correction Requests

General Provisions.

To ensure that the correction requests are accurate, and do not affect the content of the work, the teacher’s correction requests should be submitted in one of the copying forms accompanied with the following evidence:

• A picture of the feedback email, in which the teacher’s email address should be displayed.
• Audio records all teacher’s feedback.
• A notification picture of the teacher’s feedback on the blackboard, in which it is necessary to display the subject name, subject code, and the content of the commented work that matches the writer’s work done for the client.

Please do not arbitrarily translate, edit the content and send it as a copy without proof of origin.

The company will perform the obligation to edit the assignment for the customer with correction requests based on the personal feedback that is not sent in the above forms

Deadline for Correction Requests

1. For orders without an urgent fee, correction requests should be sent to the writer at least 02 days (48 hours) before the submission deadline.
2. For orders that are delivered according to the progress of each part, correction requests should be sent to the writer no later than 01 day (24 hours) from the time of receiving the teacher’s feedback.
3. For orders with an urgent fee, correction requests should be sent to the writer at least 01 day (24 hours) before the submission deadline.

Note: For correction requests sent after the originally announced submission deadline or after the new extended submission deadline, an Extend Deadline fee will be charged.

Regulations on Fees incurred with the Correction Requests

1. Extend Deadline 15% of the order value: will be charged for the correction requests submitted after the submission deadline initially announced when placing the order.
2. Correction fee (based on the order’s arising requirements): will be charged in case the customer extends the deadline and the current writer cannot continue to fulfil the customer’s order, leading to the company having to assign the order to the new writer.

Refund Policy

General Provisions

The refund policy includes provisions on cases where refundable cases, nonrefundable cases and cases where the refund will be used to compensate for the customer’s subsequent order. The refund policy is applied to 03 packages including Standard, Premium and Advanced along with add-ons attached to the order (except for add-on translation from English to Vietnamese, Extend Deadline fee and VIP/VVIP support fee).

The detailed information of each case applying the refund policy is stated in the Section “General Warranty and Refund Policy”.

Regulations on Applicable Conditions and Evidence

Refund requests for the cases of Fail or Package Difference which are specified in Article 6.3.1 and Article 6.4.1, are only accepted when the customer submits satisfactory proof following conditions:

• The customer has the assignment result.
• The customer has full feedback from the teacher on the quality of the assignment.
• The customer has proof that the content of the submitted work is the same as the writer’s work.

Customers can choose one of the following options to provide evidence:

Option 1: Provide full login account information used to submit the assignment, including:

• Account ID/Email
• Password
• Login Link

We will log in to the customer’s account to confirm the grade and teacher’s feedback. You can change your password after we send you a notice of the refund decision.

Option 2: Provide a video of logging into the school’s system (blackboard), which should clearly show the following information:

• Customer’s name
• Subject name and subject code
• Grade announcement and separate marks for requirements in Marking Rubrics.
• Teacher’s feedback on the quality of the assignment.
• The entire content of the submitted work matches the content of the writer’s work.

Option 3: For results that have been informed via email, provide a video that demonstrates the following:

• The content of the email mentions the grade and the feedback on the quality of the test, which shows the personal email and the teacher’s email.
• The entire content of the submitted work matches the content of the writer’s work.

Notes:

• Refund requests without valid proof will be rejected for the refund duty.
• For grade announcements without feedback from the teacher, please contact directly your teacher for feedback.
• In case the assignment does not have a grade notification, but there is a total grade of the subject. Customers can submit proof of the corresponding grade after deducting the grade of the component subject.
• The video provided needs to have high resolution and good image quality so that we can see the content clearly and process the refund to the customer within the specified time.

Cash Refund Policy

Applicable cases

MAAS Education Technology JSC will refund in cash to customers for the following cases:

• The company confirmed that there is no writer to fulfil the order and must cancel the order.
• The result is a Fail: the customer is not allowed to redo or extend the time to edit the assignment or the customer is allowed to redo or extend the time to edit the assignment but does not ask for support from MAAS.
• The result is in the Package Difference case.

Refund Request Process

Step 1: Send the result with detailed proof according to Article 6.2 and the account number you want to receive the refund to email: support@maasedtech.com.

Step 2: Wait for the notification of the refund decision from MAAS. Refund requests for the cases specified in Article 6.3.1 will need a review time of at least 10 working days (excluding Saturday, Sunday and public holidays) from the date the customer sends the full required evidence (specified in Article 6.2).

Step 3: After your refund request is approved, we will process the refund payment within 05 working days.

Note: After receiving the refund decision, the customer has up to 01 month from the date of receiving the notice to receive the refund. After this period, we will not reserve the fee and fulfil the refund obligation.

Refund method

All refund amounts will be transferred directly to the Vietnamese customer’s bank account in VND. Please submit your account number with the following information:

Account Name

Account Number

Bank Name

If you need to receive the refund to your PayPal account, please send us your email account and account name.

Notes:

• You will be responsible for paying the incurring transaction fee for the refund payment.

• We will disclaim responsibility when you send us the wrong bank account information of the recipient.

Regulations on Refund by Reservation Method

Applicable Cases

MAAS Education Technology JSC will reverse and use the balance or refund amount to offset the customer’s next 01 order for the following cases:

• The customer cancels the order.
• The customer pays the order value 02 times (repeat payment).
• The customer pays more than the order value (balance transfer).The Final version did not use up the number of words or add-ons the customer paid for.
• The result is Fail: the customer is allowed to redo or extend the time to edit the assignment and ask for MAAS’s support.

Regulations on the Use of the Reserved Amount

Customers have up to 01 year to use the reserved amount for the next order fee. The time to use the reserved amount will be specified in the Section “General Warranty and Refund Policy”.

The reserved amount will be applied for only 01 order of the customer along with the 02 cases below:

• If the next order has a value greater than the reserved amount: the customer needs to pay the cost difference.
• If the next order has a value less than the reserved amount: we will not refund the amount difference.

Request Process for Reservation Method

Step 1: Send the result with detailed proof (with Fail orders) according to Article 6.2 to email: support@maasedtech.com.

Step 2: Wait for the notification of the refund decision from MAAS. Refund requests for the cases specified in Article 6.4.1 will need a review time of at least 15 working days (excluding Saturday, Sunday and public holidays) from the date the customer sends the full required evidence (specified in Article 6.2).

Step 3: After your request is approved, we will send an email to notify you of the expiry date of the refund to reserve and offset the fee for the subsequent order.

General Warranty and Refund Policy